Sidekick Starter Kit: A Comprehensive Guide to Returning Defective Items

When you receive a defective item, it can be frustrating and inconvenient. But don't worry, with Amazon's Sidekick Starter Kit, returning defective items is easier than ever. In this article, we'll walk you through the process of returning a defective item outside of the 30-day window.

Before You Start

If you need to return a defective item outside of the 30-day window, please contact us. We're here to help and want to ensure that your experience with Amazon is seamless.

The Returns Process

To start the returns process, simply use our Returns Support Centre to initiate a return within 30 days of receiving your delivery. If you encounter any issues or have questions about the returns process, feel free to contact us.

Reasonable Return Shipping Costs

If your reasonable return shipping costs exceed S$30, please contact us before shipping the item and provide evidence to support your claim. We'll reimburse you for these costs upon receipt of the returned item.

What's Included in Your Refund

When you return a defective, faulty, damaged, or incorrect item, you'll receive a full refund of the price you paid, including original delivery costs, Import Fees Deposit, and a credit of S$30 to cover reasonable substantiated delivery costs associated with returning the item(s) to us.

Important Dates to Note

Keep in mind that it can take up to 15 days for an item to reach us once you've returned it. Additionally, if we receive your returned item(s) after 45 days from receipt of delivery, we may deduct a 20% restocking fee from your refund.

Change of Mind Returns

If you've changed your mind about an item and want to return it, simply visit our online Returns Support Centre within 30 days of receiving your delivery. Please note that original delivery costs, Import Fees Deposit, and return shipping for change of mind returns are not refunded unless otherwise stated.

Amazon International Store Items

When returning Amazon International Store items, please see our Amazon International Store Returns policy for more information on the process and any specific requirements.

Computing Components and Digital Cameras

Items such as desktops, monitors, pen drives, hard drives, memory cards, computer accessories, graphic cards, CPU, power supplies, motherboards, cooling devices, TV cards & computing components have a 15-day return window. Similarly, digital cameras, camera lenses, headsets, speakers, projectors, and home entertainment items are also returnable within 15 days.

Third-Party Seller Returns

If you purchased an item from a third-party seller on Amazon.sg, please check the returns policy set by the seller to determine whether it can be returned. Third-party sellers are expected to offer returns on an equivalent basis, but their policies may vary.

Replacements and Refunds

In the event of a defective or damaged item, you may see an option for a refund or replacement when returning the item. Products sold and fulfilled by Amazon SG are eligible for replacements, while those sold and fulfilled by third-party sellers may have different return policies.

Returning a defective item doesn't have to be complicated or frustrating. With Amazon's Sidekick Starter Kit, you can easily initiate the returns process and receive a full refund within 15 days of receiving your delivery. Remember to keep in mind important dates such as the 30-day window for returns and the possibility of a restocking fee if your returned item is received after 45 days. If you have any questions or concerns, don't hesitate to contact us.

Sidekick starter kit